RETURNS

 

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or online credit note.

Shipping is NOT complimentary on all exchanges, although customers outside Australia are responsible for taxes and duties.

Please make sure your items are returned new, unused and with all tags and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact info@bjornlucky.com.au if you have any further questions

RETURNING YOUR PURCHASE

Should you need to return your purchase, you have 7 days from receiving your order to arrange your exchange or online credit note.

NOTE: We do not refund unless faulty with manufacture approval of fault.

Please follow the steps below to return or exchange your purchase.
1. Email info@bjornlucky.com.au for a RMA number

2. Please send all Items via registered express post within the accepted time frame to the following address:

Bjorn Lucky Boutique
Shop 1 /17 Arabin St
Keilor Vic
3036

RECEIVING A REFUND

 

OUR POLICY
All items must be returned new, unused and with all tags and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer exchange or a online credit note Valid for 6months only.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.

Late Returns
Your purchase should be sent back registered post to us within 7 days of receiving your order. Returns outside of this period may be accepted at the discretion of Bjorn Lucky Boutique.

Clothing
Please take care trying on items as all products must be returned in a new and unused condition with all tags and designer garment tags still attached.

Bags
Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms are non returnable and non refundable.

Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within seven dayss of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colors
We have made every effort to display the colors of our products that appear on bjornlucky.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Sale
During our sale clearance, products marked as Sale Must-Have cannot be returned or exchanged.